RETURN POLICY

We stand behind the products we sell. If a purchase from TopToolOnline isn’t right for you, you may request a return within 30 days of delivery, subject to the terms below.

This policy applies to orders placed on toptoolonline.com. Orders placed through our EU store are covered by the return policy published on that site.

Change-of-Mind Returns

If you no longer need an item or it does not meet your expectations, contact us within 30 days of delivery to request a return. We will provide the correct return address and instructions for your order.

For change-of-mind returns, you are responsible for the cost of shipping the item back to us. Original shipping charges are not refundable unless required by applicable law.

Please return the product with its accessories, cables, manuals, and any promotional items included with the order. Use the original packaging where possible, and choose a tracked shipping service. Once shipped, email us the tracking number so we can identify your return.

Incorrect, Damaged, Faulty, or Misdescribed Items

If you received the wrong item, or your product arrived damaged, is faulty, or does not match its description, contact support@toptoolonline.com with your order number and a description of the issue. Photos or a short video can help us resolve it more quickly.

We will review the issue and arrange an appropriate remedy, which may include technical assistance, a replacement, or a refund. Where a return is required because of a confirmed issue with the product or our fulfillment, we will cover the reasonable return shipping cost or provide a return label.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. If the order has not entered the shipping process, we will cancel it and refund the amount paid. Once an order has shipped, it must be handled as a return under this policy.

Refunds

We will confirm when your return has been received and inspected, and let you know whether the refund has been approved. Approved refunds are issued to the original payment method. We normally initiate the refund within 3 business days of completing the inspection. Your payment provider may take additional time to post the credit.

Any rights you have under applicable consumer law, including rights relating to faulty or misdescribed goods, remain unaffected by this policy.

Start a Return

Email support@toptoolonline.com with your order number to request return instructions. Please do not send the item to the address on its original shipping label: the correct return location depends on your order and may be different from the shipping warehouse.